Frequently Asked Questions
Our eye tests are £55 which includes an OCT scan, last around 45 minutes and are carried out only by qualified optometrists.
Yes - all our eye tests include an OCT (Optical Coherence Tomography) scan. The difference is that we spend extra time analysing the results and explaining them to you in detail.
An OCT scan (Optical Coherence Tomography) is a special type of eye scan that takes detailed 3D images of the inside of your eyes. It works a bit like an ultrasound, but instead of sound waves it uses light to capture high-resolution pictures of the different layers at the back of the eye, including the retina and the optic nerve.
This allows our optometrists to see far more than with a standard eye test - we can look beneath the surface of the retina, not just at the top layer. It helps us detect early signs of eye conditions such as glaucoma, macular degeneration, and diabetic eye disease, often years before you might notice any changes in your vision.
The scan is completely painless, non-invasive, and only takes a few seconds while you look into a small camera.
You can book online using our [Book Now] button, call one of our branches, or visit us in store.
Absolutely — we’re happy to make glasses with a valid prescription from any UK optician.
Yes, we offer eye tests for children. NHS-funded eye tests are available for under-16s and full-time students under 19. These eye tests can not be booked online so please call the store for booking children.
Yes - we stock brands like Cutler and Gross, Frank Custom, Gucci, Lindberg, Garrett Leight as well as our own in-house Cubo Eyewear.
Yes - almost any frame can be fitted with prescription sunglasses lenses, including varifocals.
We work with leading lens manufacturers including Hoya, Zeiss, Essilor and more.
Standard single-vision glasses are usually ready within 7–10 days but this is prescription and lens specification dependent. Varifocals and specialist lenses usually take 10-14 days however ask instore for more details. Please contact the stores directly if you require an express service.
Yes - we often run promotions such as half-price on your second pair, including sunglasses or Cubo frames. Promotions will vary so please ask instore for the latest promotion.
Yes - we offer contact lens consultations, fittings, and aftercares.
Contact lens fittings start at £75 whilst an aftercare appointment is £50. New contact lens fittings for patients that need a contact lens teach as well are £95.
Yes, we can set up regular contact lens orders and home delivery.
We accept all major credit and debit cards including AMEX, contactless, and payment plans such as Klarna and ClearPay for larger purchases.
Yes, Klarna can be used on all purchases over £100.
Glasses are custom-made, so we cannot offer refunds. However, if you have any issues with fit or vision, we will work with you to resolve them. We will exchange glasses within 14 days if you are not entirely satisfied with them. Please ask instore for more details.
Yes - almost any frame can be fitted with prescription sunglasses lenses, including varifocals.
We currently have practices in Bromley, Beckenham, and Greenwich.
No - we welcome new patients.
We recommend booking in advance, but we’ll always try to fit in emergencies and urgent cases.
